Privacy Policy
Last updated: 1 March 2026
GadgetNest (“we”, “us”, or “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This policy explains how we collect, use, store, and protect your data when you use our website at gadgetnest.co.za.
1. Information We Collect
We collect the following personal information:
- Account information: Name, email address, phone number, password (hashed)
- Order information: Shipping address, billing address, payment reference, order history
- Browsing data: Pages visited, products viewed, search queries, device type, IP address
- Communication: Emails you send us, newsletter subscriptions, product notification requests
2. How We Use Your Information
- Process and fulfil your orders
- Send order confirmations and shipping notifications
- Provide customer support
- Notify you when products become available (if you opted in)
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Comply with legal obligations
4. Third-Party Services
We share data with the following providers to operate our service:
- PayFast: Payment processing (we do not store your card details)
- Pargo: Pickup point delivery
- Courier partners: Shipping and delivery
- Resend: Transactional email delivery
We do not sell your personal information to any third party.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for 5 years for tax and legal purposes. You may request deletion of your account at any time.
6. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Object to the processing of your data
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
7. Data Security
We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and secure payment processing via PayFast.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the site constitutes acceptance of the revised policy.
9. Contact Us
For privacy-related enquiries or to exercise your POPIA rights, contact us at: support@gadgetnest.co.za